Mees Tile and Marble

LOUISVILLE: 502-969-5858 or 502-515-7878 | LEXINGTON: 859-252-4545

Shipping and Return Policies

TERMS OF SALE:

Sales are made on a cash only basis unless prior “Open Account” status has been arranged with our Credit Department. Additional terms apply to sales on account. Terms available upon request. “In the event that the account is placed with a third party for collection, l/we agree to pay any costs including reasonable attorney fees, court costs and finance charges.”

RETURNED CHECKS:

A minimum $25.00 fee will be applied to all returned checks. Customer will be turned over for collection if check is not made good and return fee paid within 1 0 days from date of notification, or if the contact information is incomplete or inaccurate.

MATERIAL/PALLET RETURNS:

Merchandise and pallet return must take place within 30 days from invoice date and are subject to inspection for saleability. All returns of
field tile must be in factory sealed full cartons, be it natural stone or tile. Absolutely no returns on “special orders”, discontinued items, seconds, or other items sold “as is.” No returns accepted after 30 days. Original receipt of purchase must accompany all returns.

RESTOCKING:

There will be a minimum 15 percent restocking charge on all material accepted for return.

SPECIAL ORDERS:

Minimum 50 percent deposit required on all special orders. Special orders cannot be canceled after order is placed with the source of supply or once fabrication has begun. Deposit forfeited on items left over 30 days from notification of arrival/completion. Special orders that are brought in
for account customers will be invoiced upon arrival at our warehouse. All special orders are + freight and-handling unless otherwise notified. Actual amounts ordered may vary slightly to meet ordering/fabrication requirements. Every effort will be made to notify you if material is temporarily or permanently unavailable.
NO RETURNS ON SPECIAL ORDER MERCHANDISE.

LOADING:

Customers should verify all counts and condition of material before leaving. We cannot be held responsible for discrepancies or damage reported after the material has been taken from our facility.

ESTIMATES:

Material estimates are a courtesy we extend to our customers. Exact quantities are the responsibility of the customer.

SHIPMENTS:

A special packing fee per package is charged on all outbound UPS shipments to defray the additional cost of careful and accurate packing to insure safe arrival of the materials. There are inbound charges that are passed on from the manufacturers that will vary from time to time and from vendor to vendor. These charges include split carton charges, pallet charges, etc. We will attempt to make you aware of these, but they are subject to change without notice.

Claims for damage or loss in transit are to be made directly with the carrier. We are not responsible for replacing material damaged in transit through no fault of ours.

NOTICE:

No guarantee is made against crazing. Crazing is an inherent characteristic in some fired glazed tile. No guarantee is made against wear.
Degree of wear is a function of maintenance and abrasion. We cannot be held responsible for failures resulting from tiles being installed in areas where they are not suitable. Shade, size, and texture variations are inherent in all fired clay products and natural stone and, as such, are not considered a defect. Materials returned for shade/size/texture variations will be assessed the normal restocking fee. Samples represent the average run of the material and are not guaranteed to match the actual merchandise. It is the responsibility of the dealer, tile installer and customer to inspect all materials prior to installation. Claims, including those for manufacturing defects, or error, will not be honored after tile has been installed. No adjustments will be made after installation. Labor charges are expressly excluded.

USE CONSTITUTES ACCEPTANCE.
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTIFICATION.


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